ICT Division

ICT Division

It is a unit on the level of a division, managed by a director. The division provides technical support to central information systems operated by the NL as well as the application and infrastructure administration of IT systems, service and support to users of computer technologies in the NL. It provides services in preparation, realization and operation of ICT. It provides the planned accessibility of services of ICT, its maintenance and monitoring. It is responsible for managing the business relations with ICT suppliers and service providers. It submits proposals for effective use of centralized IT sources, it submits documents for and collaborates on creation of the NL IT development strategy and enterprise architecture.

User Support Division

It is a unit on the level of a department, managed by a head. The department provides support for all devices on the end user side and related processes of support including consultation and training. It is responsible for management and administration of user profiles and accounts, access rights, ´ end devices, and mobile ICT. It controls users´ compliance with the safe use of ICT. It provides or arranges for the maintenance of end devices.

ICT Operations Department

It is a unit on the level of a department, managed by a head. It manages technological part of the NL ICT infrastructure, including that in the NL data centres, the central server platform, the central data storage system, and the computer and telephone network with its services. It plans, ensures and implements the processes of uninterrupted computer network services supply, system platform and data centres; it plans and implements their renewal, development and changes of the NL ICT infrastructure. The department provides policies for backup and recovery of existing and new data. It keeps operational documentation up to date and adheres to technical standards are obligatory for building ICT infrastructure.

SW Aplication Operations

It is a unit on the level of a department, managed by a head. The department provides technical and methodical support to the operation of the Kramerius library system. It monitors its  operability and is responsible for capacity planning, implementing changes of configuration, and elimination of operational incidents. As part of the assessment of the compliance of the release plan, the state of testing and operational needs, the department co-decides on implementing modified application versions in the production operation. It keeps the operational documentation up to date. It is involved in the development of application framework and cooperates with external service suppliers. It participates in specific planning and development of applications and it conducts the institutional research on the application of machine reading to the NL.